I called tech support from the parking lot and spent an hour on the phone. Lastly, he told me my because I had the error message No SIM Card/ SIM Not from Verizon, that my phones were probably locked by Verizon & I needed to call them to unlock the phones. He also told me my Gear S will never work because it is CDMA ONLY! I told him about the "digital" SIM card I was told to order and she no, it will never work. He said the most I could ever expect is 2G or 3G and every once in a while, 4G. The mgr explained he wished I had come into the store because he would have told me my V10 was not compatible.
After 3 days and multiple techs, I was told to go into a store on Saturday. The LG 10, Galaxy S7 & Motorola Z Play all had problems from the start. I did all of that and my Note 8 & my daughter's Iphone 7 started working shortly. I then called tmobile to start the port request. I was told to put the sim cards ($25 dollars each) into the 4 tmobile phones they told me I "needed" to buy as temporary phones.
After receiving the phones Wednesday the 31st, I did as instructed. I was told I needed to by 4 phones to "help" with the port process and also because I still had device payments on 4 of my lines, 1 is paid off. I explained the make and model of the phones I have and also a Gear S smartwatch. We are traveling to other states very soon, we are so frustrated and debating what we should do. Until today, we are still waiting for the customer service representative to contact us as they stated. It is also T-mobile's responsibility to resolve this ongoing issue since their store representatives told us at the beginning that as long as our phones are unlocked, we can switch to T-mobile from Verizon without any problem. It is unacceptable for a customer to travel with disrupted, unreliable national wide service at a location with good coverage as T-mobile advertised. After reading so many people were having the same issue, I think T-mobile should improve their services and technical support for customers. Can you imagine the frustration between all our family members during the trip? When we passed the Nevada border back to California, both of our phones were back to normal. During the trip, including the long wait time to contact a representative, I spent over 10+ hours on the phone/chat to communicate the issue with "zero" result. They trashed our trust, wasted our time and efforts. They asked us to perform basic troubleshooting steps such as on/off, #004#, #21#, or to ask us to change to a T-mobile device which we do not have, when they failed, they then pushed the ball back to Verizon, stating a disclaimer that those were third-party phones, we can either buy two new T-mobile phones or switch back to Verizon. Every tech support will no worry, they will be able to help us. All inbound calls went directly to our VM. All outbound calls either dropped or had such poor quality that no one understood what we are talking, so we cannot even contact customer service properly. The T-mobile logo disappeared in the top left-hand corner. The text messages were delayed and sometimes were not able to receive. Both of us went through hell again since we cannot call/receive calls and SMS. Last Saturday we traveled to Las Vegas with family. We finally escalated the issue to a more knowledgeable T-mobile tech support, he adjusted the APN and everything went well locally. T-mobile and Verizon kept bouncing us back and forth. We switched to T-mobile in September 2017 and experienced calling/receiving call/SMS issues during the first two weeks. My husband and I both have Samsung S7 from Verizon. This is definitely an extremely unpleasant experience.